Chat Info in Live Chat

The new Chat Info section is now available in Live Chat, making it easier to manage important conversation details from a single place.

What's New?

• Add Conversation Details:

  Agents can add important information to a conversation by selecting a Conversation Variable from the Add Info dropdown and entering its value.

• View All Chat Information:

  Once added, conversation details such as Urgency, Use Case, Chat Volume, Meeting Date & Time, Summary, and other conversation variables are displayed in the Chat Info panel.

• Edit Information Anytime:

  Conversation details can be updated directly from the Chat Info panel whenever needed.

Benefits   

• Keep all important conversation details organized.

• Quickly access key information without searching through the chat.

• Capture and update conversation data in one place for better tracking and follow-ups.

Where to Find It

Live Chat → Select a Conversation → Chat Info (Right Side Panel)

Use the Add Info option to select a conversation variable from the dropdown and store important details for each conversation.