Role-Based Chat Visibility

Jul 25

We're excited to introduce Role-Based Chat Visibility in ReplyCX!

You can now configure Chat Visibility at the Role level instead of the Account level, giving you greater flexibility and control over who can access live chat conversations.

What's New?

  • Configure chat visibility for each role independently.

  • Set different permissions for Agents, Supervisors, Managers, and other custom roles.

  • Improve data privacy by ensuring users only see the chats relevant to their role.

  • Simplify access management without affecting the entire account.

Where to find it:

Settings → Teammates → Roles → Edit → Live Chat

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