Single Select Variables

ReplyCX introduces Single Select Variables, making data collection more structured, accurate, and user-friendly.

What's New?

• New Single Select Variable Type: Create variables with a predefined list of options for both Contact and Conversation variable types.

• Automatic Dropdowns in Forms: When a Single Select variable is used in a Form block, visitors are presented with a drop-down menu containing your configured options - eliminating free-text input and ensuring consistent responses.

Why You'll Love It

• Improve data consistency across conversations.

• Reduce manual input errors and spelling variations.

• Standardize customer responses with predefined choices.

• Create cleaner and more reliable data for reporting and automation.

Good to Know

The Single Select variable type is supported everywhere Regex Variables are available, with the exception of:

• Google Calendar block

• AI Agent Exit Path

Where to Find It

Settings → Variables → Create Variable → Type → Single Select

Start using Single Select Variables today to capture cleaner, more consistent data across your workflows!

Examples: