Ticketing Customer Portal

We have introduced a new Customer Portal feature, enabling us to provide a fully branded, self-service experience for customers to view and manage their support tickets.

Users can now configure a custom domain, allowing the portal to be accessed via their own branded URL instead of a default system link. This helps improve trust and creates a more seamless customer experience.

We have also added branding and appearance customization, where users can upload their logo and favicon, set accent colors, and adjust button text colors to match their brand identity.

Additionally, users can now select a sender email address for all portal-related notifications. This ensures that ticket updates, replies, and alerts are sent from a consistent and verified email identity.

These enhancements help us deliver a more professional support experience while maintaining brand consistency across both the portal and communication channels.